Can you believe we are about to begin a new decade? You may answer no, because technically a new decade doesn't begin until 2021 according to the Gregorian calendar (which didn't start with year zero, so there's another year to wait)! But, without debate, 2019 is soon to close, and my wish is to celebrate the triumphs and take stock of the tribulations from the past 12 months. I have singled-out a few of our achievements in an infographic which I hope you'll find interesting.
|Total number of users||387,199|
|Unique lab templates in 2019||207|
|Total number of new CREW members recruited||23|
|Total number of christmas jumpers worn in december||42|
|Percentage increase in our Twitter followers||40%|
|Total amount of money raised for charity||£2,895|
|Total number of new titles released in 2019||59|
|Lab devices served in 2019||10 million|
|Awards won during 2019||3|
|Average response time on support ticket||6 minutes|
In the spotlight
The New Year sees the start of a new partnership agreement between Practice Labs and GO1, Australia's leader in online learning and education. GO1 serves over 1.5 million users worldwide through its offices across Australia, South East Asia and South Africa and we look forward to working with them to deliver the Practice Labs solution to their customers.
Conferences & events
Helping businesses formulate their cybersecurity strategy for 2020, our Vietnam CREW exhibited at the Cyber Defense Initiative Conference in Bangkok at the tail end of November. Speakers from across the country talked to businesses about practical tools of cybersecurity models, methods and mechanisms. Our Red Team Blue Team Fundamentals Practice Lab (RTBT) was the centrepiece of the event, encouraging delegates to consider how live-labs can develop the hands-on practical skills employers are looking for. We created RTBT Fundamentals specifically for entry-level users with minimal cybersecurity knowledge or exposure. Our aim is to help all types of organizations to enhance the skills of their IT workforce and protect their critical business systems from malicious cyber attacks.
NEW RELEASE: We have released a new version of our Ethical Hacker Practice Lab. The main objective of completing the Practice Lab is to identify vulnerabilities that could be targeted by a malicious agent and exploit those vulnerabilities to simulate the damage that might be caused. In the workplace, this intelligence is used to mitigate the effects of a cyber attack and to inform changes to security policies, procedures and infrastructure. Follow this link to find out more.
CompTIA CySA+ - CS0-002
Cisco CCNA - 200-301
Microsoft Excel 2019 - MO-200
If you'd like to review any of these new titles for use by your students or employees, drop an email to firstname.lastname@example.org and one of the team will be happy to arrange complimentary evaluation access.
According to Women's Aid, domestic abuse is the largest cause of death worldwide in women aged 19-44. It's a bigger killer than war, cancer or car accidents and something not to be ignored. Women's Aid has a mission to enable and empower women and children experiencing domestic abuse to create a safe living environment. This Christmas our CREW chose to support our local branch of Women's Aid to provide help in the form of new toys, clothes, housekeeping items and toiletries. We wanted to do something different this year and we hope our contributions will help to make the festive season a bit brighter for families in need of help and support.
Staying charitable during this special season, the US CREW chose to celebrate Christmas by volunteering to help the homeless in Salt Lake City. I was fortunate to be in the States at the time, so along with the rest of the Utah CREW, we cooked and served breakfast to over 40 youths, who are all sadly without a home this Christmas. Thank you Volunteers of America, Utah's Youth Resource Center for allowing us to donate our time. What a humbling experience it was!
Across the pond at HQ, the CREW got together in London's Canary Wharf to enjoy a traditional Christmas lunch with all the trimmings. It was a chance to take time out to enjoy spending time together away from the office and to celebrate the collective successes of 2019.
Our final recruit of the decade is Ross, who returns to Practice Labs as our Customer Care Administrator for Australia. Ross previously worked in the support team, but left to travel the globe. In true boomerang style, he returns to us with a backpack full of technical and customer experience to share with us all. Welcome back Ross!
The pace hasn't really slowed down for us at Practice Labs, but now is the time for everyone to stop, spend time with loved ones and be grateful for what we have. From all of the CREW at Practice Labs to all of you, thanks again for your support throughout the last 12 months. I'll catch you again in the New Year when I will be sharing our plans and predictions for 2020. Thanks for reading.
Merry Christmas and Happy Holidays!
Ricky Doyle, CREW Captain