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Practice Labs Newsletter Q1 2016
January 2016

Practice Labs Newsletter Q1 2016

by: PracticeLabs

  • We grew the Practice Labs team
  • We invested in infrastructure upgrades and expansion
  • We updated the styling on the user interface
  • We delivered a range of new courses (Catalogue and custom)
  • We delivered 650,000+ hours of hands on learning
  • We improved the practical skills of 25000+ new learners

Looking forward to 2016!

First and foremost, we will continue to deliver the high level of service which you have come to expect from our platform, content and support.

Here are some of the planned items for the coming year:

  • Skills validation tools
  • New Practice Labs user interface
  • LTI integration standards
  • New course structures

These are the notable projects, however there are many other initiatives going on behind the scenes as well. Needless to say what we have planned will keep us busy but the results should mean we will be delivering an even better platform for you by the end of the year.
- Ricky Doyle

New Title Releases

The following Practice Labs have just been released and are now available to access.

  • CompTIA A + (70-902) Practice Lab
  • Microsoft Designing Business Intelligence Solutions with Microsoft SQL Server (70-467) Practice Lab
  • Microsoft Configuring Windows Devices (70-697) Practice Lab

New Titles for 2016

The Practice Labs 2016 Roadmap is now available. This will also be updated and circulated throughout the year when additional exam objectives are released. As always we rely on your feedback, if there are any technology areas you would like us to look into please let us know.

Ross

Meet the Team

Many of you may have spoken to Ross Anthony-May on the telephone or communicated via email. Well now is your chance to find out a bit more about him. Ross has been part of the team for the last three years and is one of our key players in the success of our support services. We asked Ross a few questions about himself and his job:

What do you like doing in your spare time? I like reading and going to the gym. I also enjoy scuba diving and have been lucky enough to do this in different parts of the world.

What is the best bit about working for Practice Labs? Practice Labs is an incredibly friendly environment to work in, everyone is easy to get along and work with. They also know how to have a fun night out at the summer and Christmas parties!

A fun fact about you? I am the office florist and look after the plants! We currently have 4 thriving poinsettias and a rose bush!

What has been the hardest support call you've had to deal with? During my time at Practice Labs I have dealt a good number of tricky support tickets, the one that sticks out most was when Lenovo released their new line of laptops with a program called Superfish pre-installed. The program intercepted encrypted traffic and based on your previous web searches, placed adverts into search results and web pages which resulted in some anti-virus software blocking the Practice Labs website! We were however able to investigate Superfish and provide users with a solution.

What has been the funniest call you've had to deal with? I had a call with a customer where I had to remotely access his computer to troubleshoot an issue. Just before the call finished the customer opened up his web browser and started browsing adult content whilst I was still connected!

Support Survey

We'd like to hear from you! If you have submitted a support question or called our helpdesk, we'd like to hear about it, along with any comments or suggestions you feel could improve our service. Please complete our (extremely) short survey below.

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